The content on this page has been designed to provide patients with relevant and up-to-date information about this practice. For more information, please see the Receptionist or Practice Manager.

The Doctors. Specialists, Dentists and Allied Health Providers consulting at this practice are committed to providing high standard and comprehensive medical care to the community. The Doctors regularly engage with Local Health Services and Specialists to facilitate optimal patient care.

Patients who require communication services

A telephone interpreter service and other communication support systems such as AUSLAN are available for patients or doctors . Please inform our Reception team.

Referrals & engaging with other service

The team of experienced healthcare practitioners and staff at Primary Medical Centre Craigieburn are committed to providing high standard and comprehensive medical care to the community. The Doctors regularly engage with local health services and specialists to optimise your care.

Accident Care

Our well-equipped treatment room enables Doctors to cater to minor emergencies and accidents, including wound repairs, treatment of fractures and work related injuries.

After Hours Service

Our Practice offers the following After Hours Service.

For after hours services please phone 03 9219 5500.

National Home Doctors Service Ph: 13 74 25

FOR ALL EMERGENCIES PHONE 000

Appointments

Our clinic offers both walk-in and by appointment consultations. Patients are encouraged to book an appointment, especially on weekends and after-hours, as walk-ins may be experiencing long wait times.

Billing

The Doctors within this centre Bulk-Bill all patients who are holders of a valid Medicare Card.

Please present your relevant Medicare and/or Concession cards to reception. Fees may apply to Specialists, Dental and Allied Health services and any non-Medicare service item. Private fees apply to all non-Medicare card holders. All fees are payable at the time of consultation.

Private fees - General Practitioner Consultation:

$70 Monday - Friday

$80 After Hours, Saturday & Sunday

Patient Information

Your medical record is private and confidential. It is our policy to maintain the security of personal health information at all times. A copy of our detailed Privacy Policy is available at reception. Our practice is registered to participate in, and supports, the digital My Health Record system, please enquire with our receptionists for further details or visit https://www.healius.com.au/medical-centres-privacy-policy/.

Primary Dental

Primary Dental is located within this centre. The Dentists specialise in family and cosmetic dentistry and offer routine and preventative dental treatments, as well as a range of cosmetic dental solutions. You are able to make an appointment via our in Centre Receptionists, call the centre direct or visit www.primarydental.com.au to make an online appointment.

Your Rights

We welcome feedback from patients to help us improve the services at our Centre. We take your concerns, suggestions and complaints seriously. Please speak to the Practice Manager or your doctor to discuss your concerns. If you prefer to fill in our feed back form above please do so.

We believe that problems are best dealt with within the Medical Centre. However, if you feel the need to discuss a matter outside of the Medical Centre, you may contact the Health Care Complaints Commission on 1300 582 113 or visit https://hcc.vic.gov.au/.

National Healthcare Schemes

This Centre is part of the following National Healthcare Schemes:

• E-Health
• National Bowel Cancer Screening Program
• Australian Immunisation Register

Please speak to your GP for further information.

Home Visits

The doctors in this centre are available for house calls and external visits to regular patients under certain circumstances. Please see the receptionist or call the centres to request a home visit.

Test Results, Scripts, Referrals & Other Paperwork

For privacy reasons test results are not given out over the telephone. This means that all patients are required to return to the centre to discuss their results during a consultation with a Doctor. You will also be required to attend the Centre to obtain any referrals, scripts etc. as part of a consultation with a Doctor. Our Receptionists are not trained to provide such information and they will not be taking any requests for any of these items.

Recalls/Reminders

The Doctors in this centre routinely send recall and reminder letters along with SMS to patients regarding follow up consultation and the review of test results. From time to time you may also be contacted and provided information about improving your health and offering you access to preventative health services appropriate to your care. If you do not wish to receive these reminders please advise your Doctor or reception team.

Telephone Access

Unless it is an emergency, we do not disturb Doctors during consultations with telephone calls. A message can be taken by reception staff and sent to the Doctor electronically for their response.

Any patient requiring translation services should inform our Reception team.

Translation Services

Any patient requiring translation servicers should inform our Reception team.

If you do not understand this information, or require a translation please speak to reception or contact: patientfeedback@healius.com.au

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