Our medical centre is currently operating to reduced staffing levels and we are fielding a high volume of enquiries due to the current COVID-19 situation. Please treat our staff and health care professionals with respect during this difficult time, and check our website for our hours of operation, as they may have changed.

Our medical centre does not perform COVID-19 testing. If you have tested positive for COVID-19 and are seeking medical advice, please book a telehealth appointment online. You may receive a call for your appointment from a private number.

If you are seeking advice regarding self-isolation rules, public health orders and COVID-19 testing, please go to www.coronavirus.vic.gov.au

Erica Lai

Erica Lai


Erica Lai


Erica is passionate about the human body and movement-based rehabilitation. She grew up as an active and energetic person, and she loves to share her enthusiasm for fitness and a healthy lifestyle.
Through adopting a tailored and holistic approach, Erica believes each of her clients' experience, abilities, and goals are incorporated in order to achieve the best possible outcomes. She is motivated to empower people to stay active and make changes in their lives.
Outside of her physiotherapy career, Erica loves cats, enjoys her morning runs, eating great food, spending time with friends, and exploring nature.
If I had a superpower, my superpower would be... to be able to teleport to work and home!
Erica is available every Tuesday and Friday at Epping Plaza for physio care. Please call 03 9422 2270 to organise an appointment.

Special interests

  • Physiotherapy


  • English
  • Cantonese
  • Mandarin
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Welcome to Craigieburn Medical & Dental Centre

Bulk Billing

available for eligible patients

Out of pocket fee - standard consult*

Ordinary Hours After Hours
Priority Primary Care Centre Bulk-billed - Free Bulk-billed - Free
Kids under 16 Bulk-billed - Free $30
DVA card holders Bulk-billed - Free Bulk-billed - Free
Pensioner concession card holders Bulk-billed - Free $30
Healthcare card holders Bulk-billed - Free $30
All other patients - face to face telehealth & Walk-ins (with a valid Medicare Card) $30 $30

* All patients (who are not bulk-billed) are required to pay the full fee upfront. The Medicare rebate can be claimed at the time of payment.

Ordinary Hours

Monday to Friday 8am – 6pm

After Hours

Saturday, Sunday & Public Holidays 8am - 8pm

Full fee details